Shipping policy
This Shipping Policy governs the shipment of products offered on the website https://www.nahuze.com/, operated by Nahuze, with its address in Lima, Peru, and contact details contact@nahuze.com and +51 902 957 686. By placing an order through our store, you agree to the terms set forth below.
1. Order Processing
Orders are processed within 1 to 3 days after payment confirmation.
Orders placed on weekends or holidays will be processed starting on the next business day.
In the event of lack of stock or issues during order preparation, the customer will be notified by email.
2. Shipping Methods, Locations and Delivery Times
We ship to the United States.
Available shipping method:
Free Shipping: 7 to 30 days maximum.
The delivery times indicated are estimates and may vary due to external factors (logistical operations, customs, weather conditions, or other circumstances beyond Nahuze's control).
3. Shipping Costs
Shipping is free for all orders, with no minimum purchase amount required.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.
Once 30 days have passed, you may immediately contact contact@nahuze.com if you have not received shipping information or an update. We will work to resolve the issue and provide more accurate information.
5. Deliveries and Addresses
It is the customer's responsibility to provide a complete and correct delivery address. Customers are advised to carefully review their address before placing an order.
Address changes are not permitted once an order has been placed.
If an order is returned due to an incorrect/incomplete address or inability to deliver, reshipment will be subject to payment of new shipping costs.
6. International Shipping and Customs
We do not offer international shipping.
No customs duties, taxes, or import fees are applicable to the customer.
7. Delayed, Lost Packages or Shipping Issues
If you notice an unusual delay or the tracking information has not progressed after 30 days, contact us with your order number and tracking number so that we can request shipment tracking information from the carrier.
In the event of a loss confirmed by the logistics provider, we will manage the claim with the carrier and inform you of the next steps.
8. Receipt and Inspection
We recommend inspecting the package externally at the time of delivery.
If you notice visible damage to the packaging or signs of tampering, please record it on the carrier's delivery receipt and document the issue with photographs of the package and shipping label.
For the handling of damaged or defective items after delivery, please refer to our Returns and Exchanges Policy available at https://www.nahuze.com/pages/return-policy.
9. Cancellation Before Shipment
Orders cannot be cancelled before they are dispatched.
10. Changes to This Policy
Nahuze may modify this Shipping Policy at any time. Updates will take effect upon publication on https://www.nahuze.com/.
11. Contact
For any shipping-related inquiries: contact@nahuze.com | +51 902 957 686.
Effective Date: 09/02/2026